Shipping policy
Welcome to 96builds®! We are delighted to provide you with a seamless shopping experience for all your brick-related needs. This Shipping Policy outlines the terms and conditions governing the delivery of products ordered from our store.
1. Shipping Methods and Delivery Timeframe:
1.1 Order Processing: Orders are recorded immediately upon placement and are typically processed the next business day, unless there is any unforeseen issue (i.e wrong shipping information provided). While we strive to process and ship orders promptly, unforeseen circumstances such as high order volumes, customs inspections, or extreme weather conditions may cause delays. We will make every effort to keep you informed of any significant delays and work diligently to minimize their impact.
1.2 Shipping Time Frames: Delivery times vary depending on the destination. For specific information tailored to your country, please refer to our detailed shipping chart below.
1.3 Carrier Selection: We use the best available courier services based on the customer’s location to ensure timely and efficient delivery. At this time, we are unable to accommodate requests to change the designated carrier.
| Country Destination | Shipping times (working days) |
|---|---|
| United States |
5-10
|
| United Kingdom |
6-10
|
| France |
6-10
|
| Germany |
5-10
|
| Italy |
5-10
|
| Spain |
6-10
|
| Netherlands |
6-10
|
| Belgium |
6-10
|
| Austria |
6-10
|
| Switzerland |
7-11
|
| Sweden |
6-10
|
| Finland |
6-11
|
| Denmark |
10-12
|
| Norway |
10-12
|
| Poland |
6-10
|
| Canada |
7-11
|
| Australia |
5-10
|
| Hong Kong |
3-7
|
| United Arab Emirates |
6-10
|
| Saudi Arabia |
7-12
|
| Qatar |
7-12
|
| Portugal |
5-10
|
| Mexico |
6-11
|
| Israel |
10-15
|
| New Zealand |
5-10
|
| Ireland |
10-15
|
| Bulgaria |
6-10
|
| Singapore |
5-10
|
| Hungary |
5-10
|
| Slovenia |
6-12
|
| Czech Republic |
6-12
|
| Slovakia |
6-12
|
| Kuwait |
7-12
|
| South Africa |
7-13
|
| Greece |
7-13
|
| Romania |
6-12
|
| Malaysia |
7-10
|
| Thailand |
5-10
|
| Estonia |
6-10
|
| Japan |
3-9
|
| Moldova |
4-10
|
| Angola |
10-13
|
| Bahrain |
7-11
|
| Brazil |
13-24
|
| Chile |
10-15
|
| Colombia |
14-17
|
| Croatia |
6-10
|
| Cyprus |
7-14
|
| Egypt |
12-16
|
| Ghana |
13-16
|
| India |
14-18
|
| Jordan |
9-14
|
| Kenya |
12-16
|
| Korea |
6-14
|
| Latvia |
6-10
|
| Lebanon |
7-12
|
| Lithuania |
6-10
|
| Luxembourg |
7-14
|
| Malta |
7-14
|
| Morocco |
9-14
|
| Nigeria |
12-16
|
| Pakistan |
10-13
|
| Peru |
14-18
|
| Rwanda |
8-13
|
| Tanzania |
10-14
|
| Philippines |
7-14
|
| Turkey |
6-10
|
| Uganda |
12-16
|
2. Shipping Rates and Fees:
2.1 Customs Fees: All orders that are being processed and shipped are free of customs duties and taxes*.
*Please note that few countries might encounter delivered duty unpaid (DDU), depending on your country's regulations, meaning that it's the customer's responsibility to pay for any of the destination country's customs charges, duties, or taxes. These must all be paid in order for customs to release the shipment after it arrives.
2.2 Tracking Updates and Package Status: Once shipped, packages may have limited tracking visibility while undergoing customs clearance. It is normal for tracking to not update during this period. Please expect tracking details to refresh within 48-72 hours post-customs clearance.
3. Order Cancellation or modification:
3.1 Order cancellation: Orders can be cancelled until they are assigned a first-mile tracking number (usually before the first 24 hours). To cancel, provide the order number via our customer support.
3.2 Order Modification: Modifications are possible before the first mile tracking number is assigned (usually before the first 24 hours). Please contact customer support with your order number for changes.
4. Delivery Attempts and Receiving the Package:
Our shipping partners will attempt delivery to the address provided during checkout. In case the delivery is unsuccessful, they may leave a notice for you to reschedule the delivery or pick up the package from a designated location. It is the customer's responsibility to ensure that the shipping address is accurate and accessible. 24builds® will not be held liable for any delays or issues arising from incorrect or incomplete addresses provided by the customer.
4.1 Delivered But Not Received: If tracking indicates a package has been delivered but you haven't received it, we recommend waiting a few days as packages might still be in transit. We cannot issue credits for orders that are marked delivered with accurate address matching.
4.2 Package Pickup: If the package is available for pickup, details will be specified in the tracking information. If you have difficulties finding this information, please contact us for assistance.
4.3 Consideration of Lost Packages: A package is considered lost if there is no update in the tracking information for a continuous period of 30 days.
4.4 Late Arrivals: While we strive to deliver within the estimated time frame, delays may occur due to factors like customs clearance which are beyond our control.
5. Return To Sender Policy:
5.1 Incorrect/Incomplete Address Provided by the Customer: If the address provided during the order placement is incorrect or incomplete, the carrier may be unable to deliver the package. In such cases, we do not process refunds or offer free replacements.
5.2 Recipient Not Available: If the recipient is unavailable to receive the package during delivery attempts, the carrier may return the package to us. In such cases, we do not process refunds or offer free replacements.
5.3 Return to Sender but No Details Provided on the Tracking: If there are no tracking details available or if the tracking information indicates delivery failure, we may offer a credit based only on the cost of goods, or a replacement at no extra charge.
6. Order related inquiries.
6.1 Missing Items: If an item is missing from your order, please provide a picture of the packing slip. We will promptly address the issue and arrange for the reshipment of the missing item.
6.2 Incorrect Items Received: In the event you receive an incorrect item, send us photographic evidence. We will verify the issue and initiate the reshipment of the correct item.
6.3 Incorrect Model: If the incorrect model is received, please provide a photo of the packing slip or the item. We will arrange for the correct item to be sent as soon as possible.
6.4 Item Not As Expected: We strive to deliver products exactly as described. If an item does not meet personal expectations but matches the description, we are unable to offer refunds based on personal preference.
6.5 Damaged or Defective Items: If you encounter any damaged or defective items, please provide photographic proof. We will arrange a redelivery of replacement pieces at no additional cost.
6.6 Missing pieces: If your set arrives with missing pieces, please contact our customer service team immediately. Provide your order number and images of the missing pieces. We will ship the missing pieces to you free of charge.
7. Contact Us:
If you have any questions or concerns about our Shipping Policy or require further assistance, please do not hesitate to contact us at [email protected]. We are here to help and will respond to your inquiries as promptly as possible.
Note: 24builds® reserves the right to modify or update this Shipping Policy at any time without prior notice. It is recommended to review this policy periodically to stay informed of any changes that may affect.